Beth Donovan Hospice is committed to achieving full compliance with all standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Compliance with the Customer Service Standard became effective on January 1, 2010. Click here for policy.

Training for staff and volunteers

All Staff, Volunteers and Board members will receive training on the Accessibility Standards. Accessibility Awareness Training includes:

  • A review of this policy and any other practices and procedures relating to the Accessibility Standards for Customer Service;
  • The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of Accessibility Standards for Customer Service;
  • How to interact and communicate with people with various types of disabilities, including those who use assistive devices, service animals or support persons;
  • How to use any equipment or devices available on our premises, or otherwise, that may assist with the provision of programs or services to persons with disabilities;
  • What to do if a person with a disability is having difficulty in accessing Beth Donovan Hospice programs and services.

Staff and Volunteers can visit http://www.mcss.gov.on.ca/en/serve-ability/index.aspx to complete an online Accessibility Training Course. Volunteers, please inform Kealey Dunlop at This email address is being protected from spambots. You need JavaScript enabled to view it. when you have completed the training.

Notice of temporary disruption

Beth Donovan Hospice will provide the public with notice in the event of a planned or unexpected disruption to programs or services usually accessed by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

The notice of the disruption will normally be posted at all public entrances to our premises. Depending on the nature of the disruption, notice will also be provided on outgoing telephone messages and on our web-site.

Feedback process

Beth Donovan Hospice is committed to providing excellent and efficient accessible customer service. We welcome public input as it helps to identify areas where changes need to be considered to improve on the delivery of our goods and services.

Currently Beth Donovan Hospice offers the following methods for you to provide your feedback. Please include your contact information, date and time, service location and your specific concern and recommendation for improvement. Click here for Feedback form.

Feedback received will be directed to the Beth Donovan Hospice:

Executive Director c/o 1107 French Settlement Road, Kemptville K0G 1J0, and will be addressed in accordance with our normal complaints administration procedures and timelines. Where possible, complaints will be addressed immediately. However, some complaints may require more time to address, and must be reviewed for action, possibly at a higher level.

Feedback responses will endeavour to be in a format that is accessible to the complainant.

Questions about this policy

This policy exists to achieve service excellence to persons with disabilities. If anyone has a question about the policy, or if the purpose of this policy is not understood, please contact:

Beth Donovan Hospice 1107 French Settlement Road, Kemptville K0G 1J0

Telephone: 613-258-9611

To fill out a request an alternative format of information, click here.

For more information on the AODA please visit www.accesson.ca

Upcoming Events

05 Sep 2017
06:00PM - 08:00PM
Caregivers Group

12 Sep 2017
01:00PM - 03:00PM
Volunteer peer support and education meeting

16 Sep 2017
09:00AM - 03:00PM
eWaste Recycling Event in Barrhaven

11 Nov 2017
08:00AM -
Winter Wonderland

14 Nov 2017
06:00PM - 08:00PM
Volunteer peer support and education meeting

Contact

1107 French Settlement Road,
Kemptville, ON, K0G1J0 

Phone: 613.258.9611
Fax: 613.258.9651
This email address is being protected from spambots. You need JavaScript enabled to view it.